Privacy and Cookie Statement

PREFACE

Crystalloids B.V., hereafter: "Crystalloids" or "we", processes personal data of our (potential) customers and partners. We do this to help our (potential) customers to provide the best possible experience and to achieve our objectives. 
Crystalloids B.V. is responsible for the processing of your personal data and therefore classified as Data Processor. 
In this privacy statement, we explain why and how we process your personal data.

WHO IS CRYSTALLOIDS

Crystalloids help companies become customer-focused, data-driven, and predictive enterprises by creating order in the data chaos, applying advanced analytics, and by integrating systems and applications.

DATA PROTECTION OFFICER

The Crystalloids Data Protection Officer (FG) can be contacted through the Contact form on our website or by info@crystalloids.com.

PERSONAL DATA WE PROCESS

Crystalloids process your personal data by using our products, services and/or because you provide this information to us. This data can be combined with previously obtained data via other Crystalloids services and/or application forms. Below you will find an overview of the personal data we process, among other things:

• First and last name
• Address, place of residence
• Telephone number
• E-mail address, opt-in for e-mailings
• Gender
• Company
• Position
• Contact history
• IP address, Cookie ID (information on our cookie policy can be found in the cookie statement on this page)
• Date, time, location internet session
• Internet browser and device type
• Interests
• Website behaviour
• If you receive emails from us, we register your interactions (open and click behaviour)
• Other personal data that you actively provide, for example by signing up for the newsletter, in correspondence and by telephone

SPECIAL AND / OR SENSITIVE PERSONAL DATA

Our website and / or service does not intend to collect any kind of sensitive data. Data about website visitors who are younger than 16 years or. Unless they have permission from parents or guardians. However, we can not check if a visitor is older than 16. We encourage parents to be involved in the online activities of their children in order to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal information about a minor without this consent, please contact us.

GOALS OF PROCESSING 

Crystalloids process your personal data for the following purposes:

• To process your registration and/or payment after you have purchased a product or service.
• To call or e-mail you if necessary to carry out our services.
• To deliver products and services that you have purchased.
• To inform you about (changes/software updates of) our services and products that you have previously purchased.
• To inform you about other products or services offered by Crystalloids.
• To send newsletters and mailings for which you have signed up.
• To send invitations to participate in research or events related to the Crystalloids product and service offers
• To improve our website based on your surfing behaviour and to adapt our range of products and services to your preferences. We only do this with your permission.

AUTOMATED DECISION-MAKING AND PROFILING

Crystalloids do not use automated decision-making and/or profiling. 

LEGAL GROUNDS

Crystalloids process your data based on the following legal grounds:

• Performing a legal obligation.
• Entering or executing an agreement.
• With your permission.
• Carrying out the legitimate (marketing) interest: to provide the service you requested, to get to know our (potential) customers better and to tailor our offer to the wishes of our target group.

If you want to know more about the considerations that we make with a legitimate interest, you can contact us.

PROCESSORS AND THIRD PARTIES 

For the implementation of our services, we approach service providers. This can be third-parties, like tax authorities, but most of all service providers who process personal data for us. For example, we work together with an ESP, a cloud environment, ERP system and Google Analytics. 

These are not 'third recipients' but 'processors'. These processors do not use the data for their own purposes and process the personal data exclusively in accordance with the assignment of Crystalloids. With the companies that process your data, we conclude a processor's agreement to ensure the same level of security and confidentiality of your data. Crystalloids remain responsible for these processing operations.

SECURITY

Crystalloids take the protection of your data seriously and take appropriate organisational and technical measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you feel that your data is not properly secured or there are indications of abuse, please contact us.

RIGHTS OF THE PERSONS CONCERNED

Crystalloids represent all your privacy rights:

• Information and inspection: You have the right to information and access the personal data that we process from you. We are happy to tell you how and why we process this data.
• Rectification: You have the right to have your data changed if the data is not (longer) correct. Do you feel that we have wrong information about you? Let us know then we will adjust it.
• Right to be forgotten: You have the right to ask us to delete the personal data we have from you. We may not be able to completely delete your personal data, because we still have to process some data for other purposes. For example administration or other legal obligations.
• Restriction: If you feel that we are processing your personal data unlawfully or incorrectly, then you can also have that processing limited.
• Objection: You have the right to object to the processing of your personal data. If you object to the use of your personal data to inform you about our activities and similar ("direct marketing") processing, we always honour this. You can prevent the further receipt of (marketing) e-mails from Crystalloids by clicking on the unsubscribe link in every e-mail you receive from us. Your data will then no longer be used for direct marketing purposes. If you object to other forms of processing your personal data, we will assess whether we can meet your objection.
• Transferability: You have the right to transfer your personal data. This means that you can submit a request to us to send the personal information we hold to you or another organisation mentioned by you in a standard file format.
• Revoke permission: You have the right to withdraw your consent to data processing. For example, for receiving e-mailings.

PROSECUTION OF RIGHTS

You can prosecute your rights by contacting us. To make sure that the request has been made by you, we may ask you to send a copy of your proof of identity with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. We respond as quickly as possible, latest within a week from your request.

SUPERVISOR

Crystalloids would like to point out that you have the possibility to file a complaint with the national supervisor, the Dutch Data Protection Authority (AP).

COOKIES

On the website of Crystalloids we use cookies and other similar techniques to make your visit to our website as easy and personal as possible (hereinafter referred to as "cookies"). We do this to improve our services, to ensure that the websites function optimally, for the efficient execution of campaigns, and for the purposes as described in this privacy and cookie statement. 
A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website.

Crystalloids use the following cookies:

• Functional cookies: Crystalloids use functional cookies to ensure that the website functions properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work well and to optimise it.
• Cookies for statistics and analysis: In order to determine which parts of the website are most interesting for our visitors, we use Google Analytics to measure how many visitors come to our website and what is viewed the most. We also use cookies for this purpose.

Statistics are generated from the information we collect. These statistics give us insight into how often web pages are visited, where visitors spend the most time, and so on. This enables us to better align the structure, navigation, and content of the websites with the visitors. The collected data is not used for any other purpose than for improving the website. The statistics and other reports can not be traced back to persons.

For the analysis, we use the services of Google (Google Analytics). Google Analytics is solely responsible for the placement of the cookies and the investigation and analysis of the resulting information. While using this analysis cookies IP addresses are processed, but we have taken a number of measures to ensure your privacy. For example, we have signed a processor agreement with Google Analytics. It follows that Google acts solely as the processor of the data collected through the cookies. Google does not, therefore, have an independent right with regard to this data and may not, for example, use this data for its own purposes. We have disabled the 'share data' function. In addition, we have chosen to make the last octet of the IP address invisible.

• Social Media cookies: The articles that you view on the website can be shared by means of buttons via social media. The functioning of these buttons uses social media cookies from social media parties such as Facebook, Twitter, and LinkedIN so that they recognise you the moment you want to share an article. Our social media cookies enable: logged-in users of selected social media to share certain content of our website directly.
• Unforeseen cookies: Due to the way our website works, it is possible that we do not always have insight into the cookies that are placed on our website. This can occur, for example, in the event that so-called embedded elements (texts, images, films and/or documents stored with another party) are used.
• Block cookies: If you do not want websites to place cookies on your computer, you can adjust your browser settings so that you get a warning before cookies are placed. You can also adjust the settings so that your browser refuses all cookies. You can also delete the cookies that have already been placed on your computer. Note that you must adjust the settings separately for each browser and computer you use.

How you can adjust your settings differs per browser. If necessary, consult the help function of your browser, or click on one of the icons below to go directly to the manual of your browser.

QUESTIONS

If you have questions about this privacy and cookie statement or wish to invoke one of your legal rights, please contact us using the details below or via the contact form on our website.

CONTACT DETAILS

Crystalloids B.V.
Hofplein 20 • 3032 AC • Rotterdam
H.J.E. Wenckebachweg 100 • 1114 AD • Amsterdam

CHANGES PRIVACY STATEMENT

This statement will change from time to time, for example, because our website or the legislation is being modified. We, therefore, advise you to regularly check on this page if changes have been made.

Amsterdam, March 2021